Our Redcar focus group took place on the 10th January 2011 at Coatham Memorial Hall. It was led by Nick Murray and Pauline Wright. We were delighted that ten people came to join us to discuss the issues. Focus group participants are members of the ROC organisation in Redcar. You can find out more about their organisation at http://www.redcarroc.org.uk/.
The group discussed a range of topics including: first time use of computers and specific ICT activities they currently carry out as individuals. The latter ranged from e-mailing and Facebook to general research. One member of the group used Skype.
We discovered some interesting themes. For example, most of the group perceived computer access as a positive means of enhancing their lives. They said:
“It opens the world to you”
“Contact with people”
There were some more critical comments about internet use. The main issues that were raised included: safety, especially for vulnerable people and security, particularly in terms of on-line banking and disclosure of personal details.
Group participants also make use of local government and community websites, especially for gaining specific information about, for example, rubbish collection days. Some group members used other community sites, including, ROC, Focus and Carers Together.
We asked the group what they thought about creating a website specifically for the people of Redcar. There was general consensus that this would be a good idea, though participants felt it would also benefit from focusing on events and issues that were Borough-wide.
A range of ideas for potential content was discussed including information about available support for disability/illness and as a means of “making their voices heard” through access to local Councillors and MP’s.
A key issue for group members was:
How would the site be moderated and maintained?
One of the most interesting themes for our research centres on the importance of ICTs for this group. Access to internet technologies plays a major role in enhancing and enriching individual lives. Use of a computer is instrumental in facilitating independent living, contact with family and friends and generating a sense of empowerment.
We are very grateful to this group for taking part.
Is there anything you would like to add to these ideas? Please tell us your thoughts below by submitting a comment.